Friedrich-Alexander-Universität Erlangen-Nürnberg

CRITICAL SUCCESS FACTORS OF
OFFSHORE SOFTWARE DEVELOPMENT PROJECTS

Lehrstuhl für BWL, insb. Wirtschaftsinformatik III, Prof. Dr. Michael Amberg
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CSF Report Generator

Based on the conduction of an online survey with 103 representatives of German-speaking companies as well as the conduction of two case studies, one with a Swiss large-scale enterprise and another one with a German medium-sized enterprise, we were able to examine our list of 29 CSF in more detail.

 

Please select the relevant critical success factors...

ID

Critical success factor (CSF)

Category

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1

Appropriate internal technical knowledge

ISF

2

Comprehensive experience with IT outsourcing projects

ISF

3

Efficient internal organizational structure

ISF

4

International corporate culture

ISF

5

Standardized and documented processes

ISF

6

Sustained management support

ISF

7

Creation of a cultural sensibility among employees

IMF

8

Definition of clear project goals

IMF

9

Definition of project standards

IMF

10

Development of a comprehensive business case

IMF

11

Early internal change management

IMF

12

Preparation of a detailed project specification

IMF

13

Selection of a suitable software component

IMF

14

Comprehensive industry knowledge of the offshore provider

ESF

15

Financial stability of the offshore provider

ESF

16

Geographical closeness of the offshore provider

ESF

17

Good language abilities of the offshore employees in German and English

ESF

18

High quality of offshore employees

ESF

19

Legal and political stability in the offshore country

ESF

20

Standardized and documented processes on provider side

ESF

21

Suitable company size of the offshore provider

ESF

22

Composition of an appropriate project team

EMF

23

Continuous controlling of project results

EMF

24

Creation of a partnership-like relationship

EMF

25

Definition of an accurate contract

EMF

26

Ensuring of a bilateral know-how transfer

EMF

27

Ensuring of a continuous communication flow

EMF

28

Establishment of an efficient IT infrastructure

EMF

29

Face-to-face meetings with the offshore provider on a regular basis

EMF

 

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